Shipping policy

Last updated: August 27, 2026

At Govindu, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Shipping Coverage

  • We currently ship orders across India.

  • We do not currently offer international shipping.

  • Orders are delivered to the shipping address provided during checkout.

2. Order Processing

  • Orders are generally processed and dispatched within 1–3 business days after the order is placed.

  • Orders are not typically processed or dispatched on Sundays or public holidays.

  • Processing may take longer during sales, promotions, holidays, or periods of unusually high order volume.

3. Delivery Time

  • Once your order has been dispatched, delivery generally takes 3–5 business days.

  • Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other circumstances beyond our control.

  • Remote or difficult-to-reach locations may require additional delivery time.

4. Shipping Charges

  • Free shipping is available on orders above ₹1,500.

  • For orders below ₹1,500, applicable shipping charges will be displayed at checkout before you complete your purchase.

5. Cash on Delivery (COD)

  • Cash on Delivery is available for eligible orders and locations.

  • A flat ₹49 COD fee applies to COD orders.

  • COD availability may vary depending on the delivery location and other factors.

6. Shipping Partners

  • Orders are shipped through third-party courier partners.

  • Once your order is dispatched, the courier partner is responsible for transporting and delivering the package to the provided address.

7. Order Tracking

  • Once your order has been dispatched, we will provide you with a tracking number or tracking link.

  • You can use the tracking information to monitor the status of your shipment.

  • Tracking information may take some time to become active after dispatch.

8. Delivery Delays

While we aim to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Courier or logistics delays.

  • Weather conditions or natural events.

  • Public holidays or regional closures.

  • High order volumes or peak shopping periods.

  • Incorrect or incomplete shipping information.

  • Transportation disruptions.

  • Other unforeseen circumstances.

Govindu is not responsible for delays caused by events or circumstances outside our reasonable control. We will, however, make reasonable efforts to assist you in tracking and resolving delivery issues.

9. Failed or Unsuccessful Delivery

If a delivery cannot be completed because:

  • The recipient is unavailable.

  • The shipping address is incorrect or incomplete.

  • The recipient refuses or declines the delivery.

  • The courier is unable to contact the recipient.

  • The delivery is otherwise unsuccessful due to circumstances attributable to the customer.

The courier may make additional delivery attempts or return the package to Govindu.

If an order is returned to us due to an unsuccessful delivery, additional shipping or return-to-origin (RTO) charges may apply. Any refund, re-shipment, or additional charges will be handled based on the circumstances of the order.

10. Incorrect Shipping Information

Please carefully check your shipping details before placing your order.

Govindu may not be responsible for delivery issues resulting from:

  • Incorrect name or address.

  • Incorrect or incomplete phone number.

  • Missing address details.

  • Other inaccurate information provided during checkout.

If you notice an error in your shipping information, please contact us at hello@govindu.shop as soon as possible. We will try to assist you, but changes may not be possible once an order has been dispatched.

11. Damaged Packages

If your package appears visibly damaged at the time of delivery:

  • Please inspect the package before accepting it, where possible.

  • If appropriate, record an unboxing video when opening the package.

  • Contact us at hello@govindu.shop as soon as possible if the product inside is damaged or incorrect.

For damaged, defective, or incorrect products, please refer to our Return & Refund Policy for the applicable requirements and process.

12. Contact Us

If you have questions about your order or shipping, please contact us:

Govindu
Email: hello@govindu.shop
Phone: +91 8218253797
Address: House No. 669, Surkha Bankhana, Bareilly, Uttar Pradesh – 243001, India