Privacy policy

Last updated: August 27, 2026

At Govindu, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, browse our products, place an order, use our services, or contact us.

Govindu operates this store using Shopify, which provides the technology and infrastructure that enables us to offer our online shopping services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

  • Contact information: Your name, email address, phone number, billing address, and shipping address.

  • Order and transaction information: Products you view, add to your cart, purchase, return, exchange, or cancel, as well as your order history.

  • Payment information: Payment method and transaction details. Payment information may be processed securely by our payment providers and Shopify. We do not need to store your complete card details ourselves.

  • Account information: Information associated with your customer account, such as your login details, preferences, and settings, where applicable.

  • Communications: Information you provide when you contact us, including customer support requests, questions, feedback, or other correspondence.

  • Device information: Information about the device and browser you use to access our website, including IP address, browser type, operating system, and certain device identifiers.

  • Usage information: Information about how you browse and interact with our website, including pages visited, products viewed, and interactions with our Services.

2. How We Collect Your Information

We may collect information from the following sources:

  • Directly from you, when you:

    • Create an account.

    • Place an order.

    • Subscribe to communications.

    • Contact us.

    • Submit information through our website.

    • Otherwise provide information to us.

  • Automatically, when you browse or use our website through cookies and similar technologies.

  • From Shopify and service providers that help us operate our store and provide services to you.

  • From other third parties, where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfill orders, including processing payments and arranging delivery.

  • Provide customer support and respond to your questions or requests.

  • Process returns, refunds, cancellations, and exchanges.

  • Manage customer accounts, where applicable.

  • Provide and improve our website, products, and services.

  • Personalize your shopping experience, such as remembering your preferences and showing relevant products.

  • Send order-related communications, including order confirmations, shipping updates, and other service-related notifications.

  • Send marketing and promotional communications, where permitted and where you have provided the appropriate consent or have not opted out.

  • Maintain website security and help detect or prevent fraudulent, unauthorized, illegal, or harmful activity.

  • Analyze website usage and improve the performance and functionality of our Services.

  • Comply with applicable laws and regulations and respond to lawful requests from government authorities or law enforcement.

  • Protect our rights, property, customers, and business.

4. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to:

  • Keep our website functioning properly.

  • Remember your preferences and shopping activity.

  • Understand how visitors use our website.

  • Improve website performance and functionality.

  • Help provide relevant advertising and marketing, where applicable.

  • Detect and prevent fraudulent or unauthorized activity.

You may be able to control or disable certain cookies through your browser settings. However, disabling cookies may affect some features of our website.

5. How We Share Your Personal Information

We may share your personal information with third parties when necessary to operate our business and provide our Services.

These may include:

  • Shopify, which provides the technology and infrastructure used to operate our online store.

  • Payment service providers that process payments and transactions.

  • Shipping and delivery providers that help deliver your orders.

  • Technology and service providers, such as hosting, analytics, customer support, cloud storage, and other operational services.

  • Marketing and advertising partners, where applicable and permitted by law.

  • Third parties when you request or authorize us to share your information.

  • Government authorities, regulators, law enforcement, or other parties when required or permitted by applicable law.

  • Professional advisers or other parties where reasonably necessary to protect our legal rights or business interests.

  • A successor or acquiring entity in connection with a merger, sale, restructuring, bankruptcy, or other business transaction.

We do not sell your personal information as a standalone product or service.

6. Relationship with Shopify

Our online store is hosted and powered by Shopify.

Shopify may collect and process information about your access to and use of our Services in order to provide and improve its services and our store.

Information you provide through our website may be processed by Shopify and other service providers, including providers that may operate outside India.

For more information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy.

7. Third-Party Websites and Links

Our website may contain links to third-party websites, services, or social media platforms.

If you visit a third-party website through one of these links:

  • That website will have its own privacy policy and terms.

  • Govindu does not control the privacy practices of third-party websites.

  • We are not responsible for the privacy, security, or content of those websites.

We recommend reviewing the privacy policies of third-party websites before providing them with your personal information.

8. Children's Privacy

Our Services are not intended for children who are not legally permitted to use online shopping services in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information, please contact us at hello@govindu.shop so that we can review the matter and take appropriate action.

9. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction.

However:

  • No method of electronic transmission or storage is completely secure.

  • We cannot guarantee absolute security of your information.

  • You should avoid sending sensitive information through unsecured communication channels.

10. Retention of Your Information

We retain personal information only for as long as reasonably necessary for purposes such as:

  • Providing our Services and fulfilling orders.

  • Maintaining customer and transaction records.

  • Processing returns, refunds, and exchanges.

  • Complying with legal, tax, accounting, and regulatory obligations.

  • Resolving disputes.

  • Preventing fraud and maintaining security.

  • Enforcing our agreements and policies.

When personal information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

11. Your Privacy Rights and Choices

Depending on applicable law, you may have certain rights regarding your personal information, which may include:

  • Right to access: Request information about the personal information we hold about you.

  • Right to correction: Request correction of inaccurate or incomplete personal information.

  • Right to deletion: Request deletion of your personal information, subject to legal or other permitted exceptions.

  • Right to withdraw consent: Where processing is based on consent, you may withdraw your consent, subject to applicable law.

  • Right to opt out of marketing: You may unsubscribe from promotional communications at any time by following the unsubscribe instructions included in those communications.

Some rights may be subject to limitations or exceptions under applicable law.

To exercise a privacy-related right, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing certain requests.

12. Marketing Communications

If you receive promotional emails from us, you can unsubscribe at any time by using the unsubscribe option included in the email.

Even if you opt out of marketing communications, we may still contact you regarding:

  • Your orders.

  • Payments.

  • Shipping and delivery.

  • Returns, refunds, or exchanges.

  • Your account.

  • Other necessary service-related matters.

13. International Data Transfers

Some of our service providers, including Shopify and other technology or payment providers, may process or store information outside India.

Where personal information is transferred outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data protection laws.

14. Complaints and Privacy Concerns

If you have a concern or complaint about how Govindu handles your personal information, please contact us using the details below.

We will review your concern and take reasonable steps to address it in accordance with applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business or services.

  • Changes in how we collect or use personal information.

  • Changes to applicable laws or regulations.

  • Changes to our privacy practices.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and publish the updated version on our website.

16. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Govindu
Address: House No. 669, Surkha Bankhana, Bareilly, Uttar Pradesh – 243001, India
Email: hello@govindu.shop
Phone: +91 8218253797