Refund policy

Last updated: August 27, 2026

At Govindu, we want you to be happy with your purchase. If you need to return or exchange an eligible product, please review the policy below.

1. Return & Exchange Eligibility

  • Returns and exchanges can be requested within 7 days of delivery.

  • Products must be unused, unworn, and in their original condition.

  • Products must be returned with their original packaging, tags, and accessories, where applicable.

  • Sale items are not eligible for return or exchange.

  • Items that have been used, worn, damaged after delivery, or returned without the original packaging may not be accepted.

2. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

For such claims:

  • An unboxing video is required as proof of the condition of the package and product upon delivery.

  • Please email us at hello@govindu.shop with your order details and the unboxing video.

  • Once the issue is verified, Govindu may offer a replacement or refund, as applicable.

  • For verified damaged, defective, or incorrect products, Govindu will cover the applicable return shipping costs.

3. Customer-Initiated Returns

For returns due to a change of mind, incorrect size, preference, or any reason other than a damaged, defective, or incorrect product:

  • The customer is responsible for the return shipping costs.

  • The product must meet all return eligibility requirements mentioned above.

  • Return shipping charges are generally non-refundable.

4. How to Request a Return or Exchange

To initiate a return or exchange:

  1. Email us at hello@govindu.shop within 7 days of delivery.

  2. Include your order number and the reason for the return or exchange.

  3. For damaged, defective, or incorrect products, include the required unboxing video.

  4. Wait for our instructions before sending the product back.

  5. Pack the product securely and ensure it is returned in its original condition and packaging.

Returns sent without prior approval may not be accepted.

5. Exchanges

We offer exchanges for eligible products, subject to availability.

The replacement product must meet the same return conditions outlined in this policy. If the requested replacement is unavailable, we may offer an alternative or refund, as applicable.

6. Refunds

Once your returned product is received and inspected, we will notify you about the status of your refund.

  • Approved refunds will be processed within 5–7 business days after the return has been received and approved.

  • For prepaid orders, refunds will be issued to the original payment method.

  • For Cash on Delivery (COD) orders, approved refunds will be made via bank transfer.

  • Your bank or payment provider may take additional time to reflect the refund in your account.

7. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Sale items

  • Products that have been used or worn

  • Products returned without original packaging, tags, or accessories where applicable

  • Products damaged due to misuse, negligence, or improper handling after delivery

8. Contact Us

For any return, exchange, or refund-related questions, please contact us:

Govindu
Email: hello@govindu.shop
Phone: +91 8218253797

We recommend keeping your order details and return shipment information until your return or exchange has been completed.